Practise active listening

• Restate in your own words what you have heard to ensure that you have understood both the messages and feelings correctly.
• Do not interrupt when the other party is talking.
• Ask relevant questions to demonstrate that you are paying attention and are interested in what the other party is saying.

Give feedback

• Giving feedback encourages others to improve
• When giving feedback, focus on the specific action justifying the feedback and speak in a calm and gentle tone.

Use "I" statements

• Using "I" statements in your communication prevents the other party from feeling threatened or acting defensively.
• State assertively your opinions instead of criticising or blaming. For example, "I feel upset when our project is delayed. Let us try to keep to deadlines to prevent such delays in the future."

Pay attention to body language

• Maintain eye contact with the other party while talking, to show your interest and respect.
• Avoid distracting actions when communicating, e.g. doodling with pen.