Our Counselling Policy

The term 'we' , 'our' or 'us' refers to our company Healthy Mind Wellness Centre Pte. Ltd (UEN 202118162N).

The term 'you' or 'client' refers to the user, viewer or potential client of our website (www.healthymind.sg). 

 

We have listed the terms and conditions for our counselling sessions. Please take note that by booking an appointment with us, you acknowledge our terms and conditions. We reserve the right to change these terms and conditions at any time without prior notice. In the event that there are any changes that was made, the revised terms and conditions will be posted on our website immediately. 

  1.   Suitability

Our counselling centre provides therapy for clients who are; 

i.   16 years old and above, 

ii.  Currently residing in Singapore,

iii. Have issues related to anger management, anxiety, career guidance, depression, grief and stress.

At the current moment, we do not provide therapy for children under the ages of 16.  If you are a minor and want to seek therapy, kindly visit MindfulBear or any other centres which specialises in children therapy.  All our sessions are conducted in person at our office​. As we do not provide online sessions, we are unavailable to serve people living outside Singapore.  If you have issues that are not within our service bracket, we will have to refer you to another centre/therapist. 

 

  2.   Emergency / Crisis Situation

Please note that we do not provide any emergency or crisis counselling. If you are feeling suicidal or intent to harm yourself/others, contact  Samaritans of Singapore (SOS) at 1-767.  If you or your loved ones are in danger, contact the police at 999 or visit the nearest accident and emergency department. 

During session, if your therapist has assessed you to fall under 'red' tag, your emergency contact will be notified of the situation.  As we do not operate after office hours, we don't take in clients who are suicidal or have severe mental health issues. 

 

  3.   Confidentiality & Privacy 

During your initial session, you will need to fill up the registration form and sign on the informed consent form. You are required to fill up the form before the session commences.  Healthy Mind Wellness Centre is required to keep a copy of your personal information in our record system.  Upon completion of your first session, a case file with a case number will be created for you. All documents (case notes, registration doc etc) relevant to you will be stored in that case file.   The case file is private and confidential, and is protected under the Personal Data Protection Act (Singapore). We will take all reasonable measures to protect your privacy. Our admin has access to your registration document when assisting to create a case file for you. Only your therapist is allowed to access your case notes and materials. 

All information disclosed within the sessions and the written records pertaining to those sessions are confidential and may not be revealed to anyone without your written permission, except where disclosure is required by law.  Circumstances where disclosure is required;

i.   You are planning to hurt yourself or others,

ii.  You have done something unlawful in the jurisdiction of Singapore 

iii. Court subpoena.

As we respect your privacy and confidentiality, we ask that you do that same. Photo taking or video recording of any communication between yourself and our therapist or staff is not permissible.

  4.   Fees

        A.   Payment 

All our counselling session pricing are as stated on our website in Singapore dollars (SGD). The pricing mentioned below includes booking fee.  Payment for the session will be collected online when you are booking the appointment.  Payment on our website is processed by 3rd party platform  STRIPE

     

                                                         Initial Session                         Subsequent Session

Individual :                                            $120                                                $100

Student/NSF :                                      $  50                                                 $  30

        B.   Miscellaneous charges

 

All miscellaneous payments are collected in person at our office. You can make payment via Paynow to UEN 202118162N or Cash.  

      C.   Cancellation Policy

We require a 48 hours notice to change or cancel your appointment. Cancellation requests made within 48  hours of the session will not receive a refund.  Please note that we adhere to a very strict cancellation policy as we respect your time and our therapist's time. 

 

To cancel your current appointment,  kindly drop us an email at hello@healthymind.sg.  We do not entertain queries related to cancellation matters on any other platform.  If you book an appointment for the next day visit, we cannot cancel your appointment. 

  5.   Session 

        A.   General

All our counselling sessions are held in our office at Queensway Shopping Centre.  The duration of a session is 50 minutes. We space out our sessions with an  interval to not let our clients bump into each other and also give our therapist sufficient time to prepare for the next session.  Clients would be given a 10 minutes post-session buffer time to recompose themselves and ask the therapist any administrative related queries. 

        B.   Early for session

We understand that sometimes you might be too eager to start your session and arrive way before your allocated time slot. As your therapist might be in another session, preparing case notes, handling administrative matters or even resting, we ask you to only ring the door bell 05 minutes before the start of your session time. If you arrive early, you can choose to wait around the nearby McDoanld's or walk around the mall.  If the therapist did not open up the doors after ringing the bell once, please wait till your session time.

        C.   Late for session / No show visit

If you are going to be late for your appointment, please inform us via email or WhatsApp us regarding your estimated time of arrival.  If you are more than 15 minutes late for your appointment, your session will be automatically cancelled and we will not refund you any amount. 

  6.   Mutual Respect

We value & appreciate our staffs and the work they do. We do not tolerate client who are rude, unreasonable or hostile towards our staff. 

In the event when there are inappropriate treatment towards any of our staff, we reserve the right to terminate the counselling session at any time without refunding you the session fee.

  7.   Termination 

In the event if you or your therapist decides that you do not need to continue with the counselling session any longer, you will be asked to fill up an online counselling feedback during last visit to evaluate our service provided. Please note that your case file will be kept with us for a period of 18 months from your last counselling session after, which we will destroy your case file and de-register you on our client system.  

 

  8.   Legal Matters

We are a registered business entity and are under the jurisdiction of Singapore Law. In the event where you breach any of our terms and conditions, we reserve the right to pursue legal action against you. 

As we are a private counselling centre, we do not give any discount or subsidies based on any government schemes. If you are looking for pro-bono or highly subsidies rate,  kindly visit government based counselling centres. We will do our best to make sure our counselling fees are affordable and accessible to everyone.