Frequently Asked Questions

hello@healthymind.sg
+65 9438 4055

General

Q1: What is counselling?
A: Counselling can help you to gain clarity on an issue, change old patterns, untangle complex personal issues, or embark on a journey of self-development. You may seek counselling as a result of a crisis, or you may be encouraged to seek counselling by family, friends or colleagues. 

Q2: What happens in a session?
A: In the counselling session, you will be talking to our trained & skilful therapist who understands a variety of issues that you may experience in your life. You mainly talk about how you are feeling, why you might be feeling this way, what are the negative effects this issue is taking on you, how to work towards your goals, and some skills you can learn from the session.

Q3: Are the sessions confidential?
A: Yes. During your initial session, you will be signing a confidential clause agreement. Whatever you share with your therapist, during the session will be kept strictly confidential. No external or government organization will have access to your case file. 

 

Circumstances when we have to breach confidentiality:

  1. When you plan to hurt yourself or others,

  2. When you have done or going to do something against the law,

  3. When summon by court.


Q4: What should I expect from the first session?
A: Generally, your first session will be used as a consultation to find out more about what are your concerns/goals, an overview of your present situation, and how to tailor the counselling sessions to your needs. 

 

Therapy work will not be conducted in this first session as your therapist needs to know more information about you before deciding the suitable type of therapy.


Q5: What is the difference between a psychiatrist, psychologist and counsellor?
A:

Psychiatrist:   A psychiatrist is a trained medical doctor, who can prescribe medications and spend much of their time with patients on medication management as a course of treatment.

 

Psychologist:   A psychologist is someone who administers assessment on clients to find out if they are suffering from any mental health conditions. Some psychologists do talk therapy as well. 

 

Counsellor:    A counsellor or therapist, are mental health professionals who specialize in helping clients develop better cognitive and emotional skills and cope with various life challenges to improve their lives through primarily talk therapy.

 

Our therapist works closely together with psychiatrists and psychologists to give our clients the best holistic treatment outcome. 


Q6: If I am seeing a physiatrist, should I go for therapy?
A: You should! It is recommended for you to go for talk therapy when you are taking medications for anxiety and depression. Medication and therapy complement each other to give you the best possible outcome.  If you are currently seeing a psychiatrist and would like to see our therapist, please ask your physiatrist/doctor for a memo and bring it for your first therapy session with us. 

Q7: I am in an emergency...
A: If you or your loved ones are in an emergency situation, contact the following hotlines:
     SOS: 1767  Medical Services: 995 or visit the nearest A&E. 
Healthy Mind Wellness Centre does not deal with any emergency situations. 

 

Appointment matters

Q08: How do I book an appointment?
A: To book an appointment to see our therapist, visit www.healthymind.sg/appointment. 

Q09: How do I cancel an appointment?
A: To cancel your appointment, drop us an email at hello@healthymind.sg with your full name, appointment date & time and contact number. Kindly send us your cancellation email at least 48 hours prior to your appointment date. 

 

Q10: Can I walk in without an appointment?

A: We do not accept walk-in clients. Only clients with a valid appointment will be allowed into our office. 

Q11: How far in advance can I book my appointment?

A: Our system allows you to book an appointment for up to 2 months in advance from today's date. 

Q12: What is the cancellation/no-show policy?

A: We require at least 48 hours notice to change or cancel your appointment.  No refunds will be given for any cancellation done less than 48 hours prior to the appointment date. 

Q13: What happens if I am early/late?

A: Kindly do not ring the door bell until it's your session's time slot. If you arrive early, you can wait outside our office space or hang out at the McDonald's right beside our unit. Your therapist might be attending to another client or could be doing administrative work and as such, will not be able to allow you in if you arrive early. If you are going to be late, please drop us a WhatsApp text to inform us about your estimated time of arrival. Your session will be cancelled in the event where you are more than 15 minutes late. Your therapist is under no obligation to extend your session's duration if you arrive late. 

Q14: Can I book multiple sessions in advance?

A: Yes. You can book multiple appointment dates in advance. Please only do so if you are sure that you would be available during those time slots. 

Q15: What happens if I want to extend my session duration?

A: If you would like to extend your session's duration, please kindly check with your therapist on their availability. If our therapist's calendar permits the chargers are as follows;

Weekday: $25 per 10 minute block

Weekend: $35 per 10 minute block

Q16: After office hours session's pricing?

A: Refer to the table below for our after office hours rates.  Please note that we do not allow cancellation/rescheduling for any after office hours session. 

 
 
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Appointment matters

Q08: How do I book an appointment?
A: To book an appointment to see our therapist, visit www.healthymind.sg/appointment. 

Q09: How do I cancel an appointment?
A: To cancel your appointment, drop us an email at hello@healthymind.sg with your full name, appointment date & time and contact number. Kindly send us your cancellation email at least 48 hours prior to your appointment date. 

 

Q10: Can I walk in without an appointment?

A: We do not accept walk-in clients. Only clients with a valid appointment will be allowed into our office. 

Q11: How far in advance can I book my appointment?

A: Our system allows you to book an appointment for up to 2 months in advance from today's date. 

Q12: What is the cancellation/no-show policy?

A: We require at least 48 hours notice to change or cancel your appointment.  No refunds will be given for any cancellation done less than 48 hours prior to the appointment date. 

Q13: What happens if I am early/late?

A: Kindly do not ring the door bell until it's your session's time slot. If you arrive early, you can wait outside our office space or hang out at the McDonald's right beside our unit. Your therapist might be attending to another client or could be doing administrative work and as such, will not be able to allow you in if you arrive early. If you are going to be late, please drop us a WhatsApp text to inform us about your estimated time of arrival. Your session will be cancelled in the event where you are more than 15 minutes late. Your therapist is under no obligation to extend your session's duration if you arrive late. 

Q14: Can I book multiple sessions in advance?

A: Yes. You can book multiple appointment dates in advance. Please only do so if you are sure that you would be available during those time slots. 

Q15: What happens if I want to extend my session duration?

A: If you would like to extend your session's duration, please kindly check with your therapist on their availability. If our therapist's calendar permits the chargers are as follows;

Weekday: $25 per 10 minute block

Weekend: $35 per 10 minute block

Q16: After office hours session's pricing?

A: Refer to the table below for our after office hours rates.  Please note that we do not allow cancellation/rescheduling for any after office hours session.