Clovers

Terms and Conditions

Updated: 23 Aug 2022

The term 'we', 'our' or 'us' refers to our company Healthy Mind Wellness Centre Pte. Ltd (UEN 202118162N).

The term 'you' or 'client' refers to the user, viewer, or potential client of our website (www.healthymind.sg). 

 

We have listed the terms and conditions for our counselling sessions. Please take note that by booking an appointment with us, you acknowledge our terms and conditions. We reserve the right to change these terms and conditions at any time without prior notice. In the event that there are any changes that were made, the revised terms and conditions will be posted on our website immediately. 

  1.   Suitability

 We provides therapy for clients who are; 

i.   16 years old and above, 

ii.  Currently residing in Singapore,

At the current moment, we do not provide therapy for children under the age of 16.  If you are a minor and want to seek therapy, kindly visit MindfulBear or any other centers which specialises in children's therapy.  

 

  2.   Emergency / Crisis Situation

Please note that we do not provide any emergency or crisis counselling. If you are feeling suicidal or intent to harm yourself/others, contact  Samaritans of Singapore (SOS) at 1-767.  If you or your loved ones are in danger, contact the police at 999 or visit the nearest accident and emergency department. 

During the session, if your therapist has assessed you to be of risk, your emergency contact will be notified of the situation.  As we do not operate after office hours, we don't take in clients who are suicidal or have severe mental health issues. 

 

  3.   Confidentiality & Privacy 

All information disclosed within the sessions and the written records pertaining to those sessions are confidential and may not be revealed to anyone without your written permission, except where disclosure is required by law.  Circumstances where disclosure is required;

i.   You are planning to hurt yourself or others,

ii.  You have done something unlawful in the jurisdiction of Singapore 

iii. Court subpoena.

As we respect your privacy and confidentiality, we ask that you do the same. Photo taking or video recording of any communication between yourself and our therapist or staff is not permissible.

  4.   Fees

        A.   Payment 

All our counselling and hypnotherapy session pricing are as stated on our website in Singapore dollars (SGD). The pricing information can be found here. Payment for the session will be collected online when you are booking the appointment.  We accept a wide range of credit and debit card options for our online payment. 

        B.   Miscellaneous charges

 

All miscellaneous payments are collected in person at our office. You can make payment via Paynow to UEN 202118162N or Cash.  

      C.   Cancellation Policy

We require a 48 hours notice to change or cancel your appointment. Cancellation requests made within 48  hours of the session will not be entertained. Please note that we adhere to a very strict cancellation policy as we value and respect our therapist time.  

 

To cancel your current appointment,  kindly drop us an email at hello@healthymind.sg.  We do not entertain queries related to cancellation matters on any other platform.  

      D.   Refund / Reschedule

In the event if you would like to cancel your session, a refund of the session fee - (10% administrative fees) will be returned to the credit/debit card that was used to book the session within 3 - 5 working days. 

If you would like to reschedule your session to another date, please send us an email 48 hours prior to your session. Failure to do so

  5.   Session 

        A.   General

All our in-office sessions are held in International Plaza #28-14.  The duration of a session is 50 minutes. We space out our sessions with an interval to not let our clients bump into each other and also give our therapist sufficient time to prepare for the next session. Clients would be given a 5 minutes post-session buffer time to recompose themselves and ask the therapist any administrative-related queries. 

        B.   Early for session

We understand that sometimes you might be too eager to start your session and arrive way before your allocated time slot. As your therapist might be in another session, preparing case notes, handling administrative matters, or even resting, we ask you to patiently wait for your therapist at the lounge area. Due to privacy and security matters, we discourage clients from walking around our premise without your therapist present. 

        C.   Late for session / No show visit

If you are going to be late for your appointment, please inform us via email or WhatsApp regarding your estimated time of arrival.  If you are more than 15 minutes late for your appointment, your session will be automatically cancelled and we will not refund.

  6.   Mutual Respect

We value & appreciate our staff and the work they do. We do not tolerate clients who are rude, unreasonable, or hostile towards our staff.  In the event that there is inappropriate treatment towards any of our staff, we reserve the right to terminate the session at any time without refunding you the session fee.

  7.   Termination 

In the event, that you or your therapist decides that you do not need to continue with the counsellling session any longer, you will be asked to fill up online counselling feedback during the last visit to evaluate our service provided. Please note that your case file will be kept with us for a period of 18 months from your last counselling session after, which we will destroy your case file and de-register you on our client system.  

 

  8.   Legal Matters

We are a registered business entity and are under the jurisdiction of Singapore Law. In the event that you breach any of our terms and conditions, we reserve the right to pursue legal action against you. 

As we are a private counselling centre, we do not give any discount or subsidies based on any government schemes. If you are looking for a pro-bono or highly subsidies rate,  kindly visit government-based counselling centres. We will do our best to make sure our counselling fees are affordable and accessible to everyone. 

 

  9.   Instagram (healthymind.sg)

We have a social media account to connect with our existing and potential clients. We upload posts regarding mental health topics in there. Any queries made there will be redirected to our email address.  Please follow our page to support us and to be closely updated on the current topics in the mental health industry.